A client recently asked why after they replied to an e-mail the original e-mail was moved to the filed folder. Is it possible to keep the original e-mail in the inbox until you are ready to file it yourself?
Yes, you can keep the message in your inbox by changing a setting in your User Preferences.
* Go to Edit/Preferences
* Choose the Internet Tab
* Click on More Options
* Choose the Composing Tab
* Uncheck the “Complete Original Message” option
* Click OK and OK
* You message will now stay in your inbox
* Make sure you file the message so it will be recorded in history