Friday, December 21, 2007

HSS Call Groups

A client asked us about HSS Call Groups: Is it possible to change the order of the tickets to show the newest at the top of the list?

First, you should know that HSS has its own set of Call Groups (unlike other modules that use the Call Groups in Call Logging). The Call Groups in HSS are accessed through the HSS Configuration Tool. Under Edit, you can select Call Groups. Generally, they are set to All Issues.

To change the order:

* Open the HSS Call Groups by selecting Edit > Call Groups
* Click Edit on the All Issues call group
* Click Order By > Remove the Ascending Order
* Click Descending > Add Call ID
* Click OK > Click Save

When you login to HSS, the most recent issues should now be at the top.

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