Saturday, January 5, 2008

HSS Search Function

A client recently asked: How do we setup the HPK Search function in Heat Self Service?

This can be done through the Heat Self Service Configuration Tool.

* Open the Heat Self Service Configuration Tool
* Select Knowledge Base Setup > Click Add
* Enter Heat Plus Knowledge for the Label
* Enter the path to the HPK Self Serve url
* Enter the default path (same as HPK Self Serve)
* Click OK > Click File/Save

Exit Heat Self Service and re-login. Click on the Search link and Heat Plus Knowledge should appear allowing you to search the Knowledge Base from Heat Self Service.

No comments: