Wednesday, May 21, 2008

GoldMine - Delete corrupt e-mail

Clients always seem to have encounter a corrupt e-mail that that they cannot delete from their inbox. If you follow the steps below you can delete the e-mail in the Activity List. You must be logged in with master rights.

* Choose View/Activity List
* In the Activity drop down choose Message (in previous version of GoldMine choose the e-mail tab)
* Locate the email in the list (make sure you have the settings set to the correct user and date - right click and choose Options/Date Range and set the date so it will include the date the of the email and Option/User to change to the correct user)
* Right click on the email and choose delete and the e-mail will be deleted from the Activity List and your inbox

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