Wednesday, July 23, 2008

Heat: Lost Password

A client asked this: A former employee changed the HPK password and did not tell anyone. Do we need to reinstall HPK to get back in?

No, when the Administrator password to HPK is reset, lost or forgotten, there is a way to restore to the default password of "manage". You need to do the following steps:

* Locate the DefaultACM.ini in the Program Files\HEAT\Plus Knowledge\Bin directory on the HPK server and open it using Notepad.

* Approximately midway down the page locate the line entry: [ServiceModuleUsersAdministrator]

This is the configuration for the Administrator user. The entire configuration will look similar to what is shown below. You need to locate the Password line and change it.

[ServiceModuleUsersAdministrator]
Allow-Statistics=yes
Navigate-Domain=#EMPTY#
Content-Domain=#EMPTY#
KBEditorDomain=#EMPTY#
Editor-Domain=#EMPTY#
Query-Domain=#EMPTY#
KBAuthorDomain=#EMPTY#
Password=cGgoluJCh7BHbv8qFMFI8A=
MetaData-Domain=#EMPTY#
Element-Domain=#EMPTY#
KBAdminDomain=#EMPTY#
Allow-Admin-Access=yes
KBViewDomain=#EMPTY#
ViewID-List=default
Allow-User-Access=yes
Author-Domain=#EMPTY#
Allow-Syndication=yes
Allow-Impersonation=no

* Change the value between the equal signs to cGgoluJCh7BHbv8qFMFI8A. This is the encrypted form of the word “manage”. It is case sensitive and must be exactly as you see it here. Once it is changed, save the DefaultACM.ini and restart the knowledge service.

You will now be able to login as Administrator with a password of "manage"