Thursday, May 28, 2009

GoldMine: Is Your Data Insecure?

A client asked: I have the feeling that an employee is outputting Goldmine information in preparation for his move to another (competing) company? What can I do to prevent this?

There are many things you can do to keep your Goldmine data secure at the Windows level, SQL level and Goldmine level. Discuss the first two items with your Network Administrator and SQL DBA. After these options are locked down, then you can attack the Goldmine level.

First, if this individual has master rights, remove them. To do this, go to:

Tools > User Settings > Double-click on the user's name
On the Profile tab, uncheck Master Rights

While you are in User Settings, go to the Access tab
Uncheck 'Output To' menus to prevent right-clicking and exporting to Excel

There are several other fields you may want to disable: Delete (Contact Record), Delete Unlinked Email (General Access) and functions under the Menu tab.

You may also want to check out the Time Clock tab. This shows login/logut times for this user and, since a lot of "covert activity" is done after hours, you may want to check for late night logins.

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