Thursday, August 27, 2009

HEAT: Copy and Paste Call ID

A client recently asked: Is there a way to make the Call ID into text that you can copy and paste?

A quick workaround to this is below:

* Use Administrator to create a text field on the Subset
* Create an Auto Task that copies {|CallLog.CallID} to the field
* Create a command button next to the field connects to the AutoTask

The Heat user needs to press the command button to the Call ID in the text field but now you copy and paste the Call ID.

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