Thursday, February 25, 2010

HEAT: Reset CallID Counter

A client asked: How do I reset the Call ID counter to start at a specific number and increment from that point?

This is fairly easy to do but you must go outside the HEAT modules and use the SQL Server Management Studio. Because of this, make sure you have a current SQL backup prior to making any changes.

* Open the SQL Management Studio
* Select your HEAT database
* Select and open the HEATSeq table
* Locate the CallID field
* Change the current value to your value
* Exit the SQL Management Studio

Following this, your CallID will start from the number you entered.

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