Friday, April 30, 2010

GoldMine: User to User Email

Did you know that there are two kinds of email you can send in GoldMine: Internet email and GoldMine user-to-user email. User-to-user email can be used send an email to another GoldMine user who is on GoldMine system.

An advantage of GoldMine user-to-user email is the way it stores your communications. You should be aware, however, that when using GoldMine user-to-user email it handles attachments differently than Internet email.

By default, GoldMine does not send a copy of the attached file when sending email to a GoldMine user, but rather simply creates a link in the email that points to the location of the originally attached file.

This is designed to save space on your server by cutting down on the creation of duplicate copies of the attachment. This is a useful feature, but it can cause problems: 1) If the receiving user does not have access to that file location, the receiving user will not be able to see or open the attachment and; 2) Often a user does not realize when they open the attachment they are editing the sender’s original file, not a copy of the file.

To avoid these problems, change the email preferences as follows:

* Go to Tools > Options
* Select the Email Tab > More Options button
* Select the Composing tab
* Uncheck the box 'Send attachments as links for GM users'.

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