We have the same argument in the GoldMine universe.
Notes may be easy to add, but keep in mind:
- Notes are "messy", with plaintext carriage returns, etc, that make reporting problematic
- Notes cannot track duration or classification status
- Notes do not update certain "special fields" on the contact record, like "Last Update", etc.
Remember, you can always right-click on the contact record, and select "Record History". It's as easy as making a Note and more effective!