Thursday, November 4, 2010

HEAT: Automating HEATboard Issues

A client wants to know: I have a need to create HEATBoard issues when certain conditions exist. I would like to automate this function. Is there a way to do this? Yes, but only in HEAT version 9.0. To create a HEATBoard issue automatically, you would do the following:

* Create an autotask that checks for the condition
* Create an autotask that is executed when this condition exists
* Click Add > Provide a Name > Click Add
* Select the "HEATBoard Issue" action > Complete the HEATBoard form
* Click OK

This will then put up a HEATBoard Issue whenever a condition is met and the autotask branches to this action. This could be used to alert (by the HEATBoard)
everyone that a critical situation exists without relying on an analyst to identify this situation and post it on the HEATBoard.

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