Heat Self Service call types can be filtered based on which calls you want to make available to users when creating a new ticket.
- Log into Heat Web Server Configuration - You will need administration rights.
- Navigate to HSS menu option (this is displayed in the left pane)
- Click on Call Types - Notice the "Not Published" and Published panes?
- The published Pane displays the call types that will be vizible to users
- To move the call type from Not Published to Published, click on the call type in the Not Published Pane then click on the arrow pointing right.
- Save your settings after making the change