Friday, February 25, 2011

Heat Self Service - Filtering Call Types

Heat Self Service call types can be filtered based on which calls you want to make available to users when creating a new ticket.

  • Log into Heat Web Server Configuration - You will need administration rights.
  • Navigate to HSS menu option (this is displayed in the left pane)
  • Click on Call Types - Notice the "Not Published" and Published panes?
  • The published Pane displays the call types that will be vizible to users
  • To move the call type from Not Published to Published, click on the call type in the Not Published Pane then click on the arrow pointing right.
  • Save your settings after making the change

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