Monday, March 28, 2011

HEAT Call Logging – working with the HEAT Dashboard

The HEAT Dashboard dialog box opens over the Call Log form when you first log on to HEAT, and can be subsequently accessed via the View menu or by pressing Ctrl+F12. The Dashboard provides a one-stop location for common views and metrics:


To Modify the Dashboard Display

Any of the views and metrics can be removed from display on the Dashboard, so you can display on the Dashboard only the information you need to see:

1 Click the Settings down arrow at the bottom left of the Dashboard.

2 Deselect the check box next to the item you want to remove from display.

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