Friday, April 29, 2011

HEAT sending email via POP/SMTP directly from within HEAT Call Logging

You can use POP/SMTP Mail systems to send and receive email messages in SupportMail.


POP/SMTP functionality must be enabled and configured in Call Logging User Preferences before it can be viewed in the SupportMail tab.

To Set POP/SMTP Preferences:

1 Select Edit>User Preferences, then click the POP/SMTP tab.

2 In the POP (Incoming Server) section:

a) In the Server Name field, type the name of the POP mail server.

b) Select the SSL check box if utilizing the Secure Socket Layer protocol.

c) Type the User Name and Password for the POP account in the appropriate fields (this is the login required to access the POP mail system).

3 In the SMTP (Outgoing Server) section:

a) In the Email Address (Default From) field, you can type an email address that will be used in SupportMail as the email sender.

b) In the Reply To field, you can type an email address that will be used in SupportMail as the email address to which the recipient can reply.

c) In the Server Name field, type the name of the SMTP mail server.

d) Select the SSL check box if utilizing the Secure Socket Layer protocol.

e) Select the Use SMTP Authentication check box.

f) Type the User Name and Password for the SMTP account in the appropriate fields.

4 To enable POP/SMTP functionality, clear the Disable check box.

5 Click OK. POP/SMTP functionality is now available in SupportMail. POP/SMTP folders appear in the SupportMail tab.

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