Thursday, May 26, 2011

HEAT Self Service – Allow clients or end users to Subscribe to HeatBoard Issues

Launch the HEAT Web Server Configuration Tool > Click on HSS > Customer Types > Navigate to the Customer Type > Set Rights to YES

Click on the HEATBoard Issues Tab

The settings you select on the HEATBoard Issues tab populates the list of Hot Issues available for the user to subscribe to. Because the issues displayed are specified by Customer Type, you can provide only those HEATBoard issues pertinent to that type of user.

  • Select the check box corresponding to the issues view you want displayed: select Global to display all global HEATBoard issues, or select the specific HEATBoard team whose issues you want displayed.
  • Click Save (at the bottom of the page).

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