HEAT - CHANGING THE DEFAULT CALL STATUS VALUES IN CALL LOGGING

Call Status Values defaults allow you to change the default Call Status Values in your system, which will be reflected in Call Logging (and also in Web-based Call Logging). Default statuses are Open, Closed, and Reopened.


Note: Before you change the default values, be sure to manually add the values to your Status table.

To Set Call Status Value Defaults:

1. In the Administrator main window, select Defaults>Call Status Values from the menu bar. The Call Status Values dialog box opens. |
2. In the Select a value for "Open" field, type the status you want to replace Open (for example: Active). 
3. In the Select a value for "Closed" field, type the status you want to replace Closed (for example: Complete). 
4. In the Select a value for "Reopened" field, type the status you want to replace Reopened. (for example: Reactivated). 
5. Click OK.