Did you know you can send an SMS Text message to a phone with GoldMine? I have a client that uses this to send driving directions to field service technicians.
1. Select Actions | Call Contact | Send SMS/Text Message
2. Select the appropriate phone number from the drop down (lists all the available numbers from the Current Contact record)
3. Select the mobile Carrier (AT&T, Verizon, etc)
4. Type in the Text message you wish to send
5. Click Send
Note that the SMS now appears in the Contact Record history.