Wednesday, February 1, 2012

Quick Customize Error

A client had this problem: When I try to apply a Quick Customize I get an error: 'Could not create recovery file'. Where is this recovery file and how do I fix this error?

This error could be created by the recovery file being directed to a folder where you do not have permissions. To correct this:

* Locate a folder where you can create a file
* Open the registry with regedit 

Note: backup the registry first and get help with this if you are uncertain how to proceed with a registry change.

* Open the following registry key:
"HKEY_CURRENT_USER\Software\FrontRange Solutions\HEAT\Admin\Commit" 

* If a string value named 'Directory' does not exist, then create it
* Right click Commit > select New > String Value > name Directory
* Enter the folder where you verified you can create a file

This should allow you to create the recovery file in the folder where you have permissions.

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