Friday, April 27, 2012

HEAT – 9.5.3.1

9.5.3.1 Contains the following features:
  • Crystal 2008 Compatibility
  • HEAT Compatibility with Exchange/Office 2010
  • BPAM automatic reconnect to dB server upon dB connectivity failure
  • Automatic Ticket Generator (ATG) reinstate include service crashing issue, enhancement to consumption of Message text, and subject line parsing for CustID
  • Enhancement Fixes to Call Logging, HEAT Web UI, HSS, HMC Processor & Administrator issues, and LDAP.
Contact The Marks Group for assistance with Heat Upgrades

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