Friday, April 27, 2012

HEAT – SHORTCUT KEYS


Alarms Shift
Shift + F11
Assignment
Alt+3
Assignment, Acknowledge
Shift+F2
Assignment, New
Ctrl+A
Assignment, Resolve
Ctrl+Shift+F2
Call ID, Go to
Ctrl+G 
Call Map, Go to
Ctrl+Alt+M 
Call on Hold, Place
 Ctrl+H
Call Record Browse, Display
Ctrl+B
Clear a Date or Time Field
F2 
Customer Types, Change
Ctrl+T
Navigate to Detail Screen
Alt+2
Fill in System Date/Time
F3
 Display Calendar in Date Field
F4
Navigate to Journal
Alt+4
New Call
Ctrl+N
New Journal
Ctrl+J
Profile
F5
Quick Close
F10
Refresh Call Record
Ctrl+F5
Refresh Active Call Group
Ctrl+E
Save Ticket
Ctrl+S
Spell Check
Shift+F9
Toggle between upper and lower panes
F6
Unlock or Lock Call Record
Ctrl+L
Validation
F9

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