Friday, August 31, 2012

HEAT – No results when running a crystal report

Not getting results when printing a crystal report in HEAT Call Logging?

Ensure that the datasource is set in  HEAT - ie. if you are currently being prompted to enter a datasource name when logging into HEAT  you will need to change the setting.  Two options are available through the user interface.

  1. The next time you log into HEAT check the box "Automatically use this data source in future" click on OK.
  2. The setting can also be configured in CallLogging, click on Edit >> User preferences >> location tab 

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