Not getting results when printing a crystal report in HEAT Call Logging?
Ensure that the datasource is set in HEAT - ie. if you are currently being prompted to enter a datasource name when logging into HEAT you will need to change the setting. Two options are available through the user interface.
- The next time you log into HEAT check the box "Automatically use this data source in future" click on OK.
- The setting can also be configured in CallLogging, click on Edit >> User preferences >> location tab