Friday, October 25, 2013

Activities - Assigning / Linking Correctly - Zoho CRM

  Be Sure To Link Your Activities To The Correct Module.

(...Accounts, Contacts or Potentials)


Assigning or Linking your activities correctly ensures they will display under the correct Customer or Deal they pertain to.

Assign to Correct Contact, Account or Potential when adding new Task, Event or Call


By properly selecting the associated Contact, and Account or Potential...you will be able to track all activities by Person, Customer or Deal.

You can view these activities under Views or Reports.

If you don't Link or Assign activities correctly, you will have orphaned activities, decipherable by Subject only.  Thus, reports for sales activities/effort, cost of sales, and customer activity will all be skewed.


Happy Selling.

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